Support Home Loan Specialist

As a Support Home Loan Specialist at our Casuarina branch, you won’t just be filling a role—you’ll be driving dynamic business growth and transforming the way we support our customers financial dreams. If you’re passionate about forging meaningful connections, navigating the complexities of lending, and shaping the future of our business, this is your chance to stand out in a pivotal position that blends strategic planning with hands-on operational excellence. Dive into a role where your expertise directly contributes to the success of our members and the achievement of ambitious business targets.

About the role: 

Working with us at People First Bank as a Support Home Loan Specialist you will be the face of our business for our customers and will be responsible for delivering consistent high quality customer service. 

This is a full-time position that will be based at our Casuarina branch. Being a support role, you will be required to provide relief support across various home lending roles in accordance with business needs.

In this role, you will operate with a level of autonomy as you support our members in achieving their financial goals and assist them with tailored lending solutions. You’ll work collaboratively with the team while taking a Members First approach to deepen relationships, identify new opportunities, and build trusted, long-term connections. You’ll also be responsible for delivering on business objectives, maintaining compliance, and managing key operational tasks to ensure a seamless member experience.

What you’ll be doing: 

• Selling mortgage products;
• Identifying and developing new business sources;
• Developing and maintaining mutually beneficial working relationships;
• Providing a superior level of customer service using a needs based approach;
• Achieving sales targets through referrals, customer contact and your own established sales networks.

 Why you’ll love working with us:

This starts with our team members, and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

You’ll have access to a range of financial and lifestyle benefits to support your success and allow you to be, you. 

• Extend your pay with exclusive discounts on banking products and services, and discounts on shopping at hundreds of Australian retailers and services.
• Advance your career with ongoing training, coaching, support, and opportunities for secondments and projects.
• Access comprehensive wellbeing support, including our Employee Assistance Program, a mental health wellbeing app, and dedicated wellbeing leave.
• Make a difference with paid volunteering days, Workplace Giving, and participation in a diverse range of community and charitable initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about Heritage People’s Choice: 

 In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.  We are now on an exciting journey to bring together our products, services and technology under a single brand - People First Bank.

We are 100% customer owned, with 700,000+ members and 1,900+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and 90 branches across NSW, NT, QLD, SA and VIC, trading under three brands, Heritage Bank, People's Choice and People First Bank. 

We exist to create a better future for our members and the communities in which they live.  Supporting our communities is at the heart of everything we do and when you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. 

Apply online now:

If you are ready to join a supportive team who are passionate about the work they do and the results they achieve, then apply now by Monday 30th June 2025. 

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.