Student Adviser
CQ University Rockhampton QLD
Pay information not disclosed by advertiser
Key points we found
- Provide support and guidance to current and prospective students.
- Assist students with course advice, administration, admissions, enrolment, fees, and scholarships.
- Deliver exceptional customer service in a fast-paced call centre environment.
About this Opportunity
- Fixed-Term (until 3.10.2025), Full-Time
- Student Directorate
- CQUniversity Rockhampton
- Higher Education Worker Level 4
- Total Remuneration $85,571 to $90,384 pa (including salary of $72,309 to $76,376 plus 17% superannuation and leave loading)
Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.
Working at CQUniversity
Working as part of the Student Service SPOT, you will play a pivotal role in supporting our students.
As the first point of contact for both current and future student enquiries in our busy call centre and on campus, you will be supporting our students to navigate university systems and processes and setting them up to get the most out of their university experience.
We are seeking a skilled communicator with customer service experience who thrives in a fast-paced, dynamic environment to join our team. You will provide accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees and scholarships.
This is a fantastic opportunity to contribute to the future success of our students while working in a positive, team-oriented environment. If you’re ready to make a meaningful impact and help shape the future of our students, apply today!
Be Rewarded
- 17% superannuation (with the choice to join an award-winning superfund)
- 5.4 weeks annual leave*
- 10 days personal/sick leave, plus 5 days carer’s leave*
- 7.25 hours engaged service leave
- Fantastic professional and career development opportunities
- Up to 26 weeks (six months) paid parental leave*
- Access to an Employee Assistance Program and Fitness Passport
Position Requirements
- Knowledge and proficient in the use of information systems, web browsers, email software, Microsoft software or similar, customer relationship systems and Quality Standards to achieve successful outcomes.
- Knowledge of Call Centre techniques.
- Outstanding oral and written communication skills and administrative experience with a demonstrated commitment to continual improvement, innovation and learning to achieve goals.
- Excellent customer service skills and an understanding of the needs of a culturally diverse university community.
Position Description
For further information about this position, please refer to the Position Description.
Apply today for a career that changes lives
Applications Close: 11:59pm, Wednesday, 9 July 2025.
Job Requisition ID: 6124
Contact Details:
Trish Hayden
(07) 4930 9847
When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.
CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.
Work Rights: Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this appointment.
*Pro-rata for part-time employees
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