Store Manager

PURPOSE OF THE POSITION:

1.Manage the Store to achieve sales, profit, people and customer targets, whilst adhering to company policies, procedures and standards.

2.Achieving consistent results through team management within an increasingly complex Store environment.

3.High paced work force with emphasis on speed and quality while maintaining all Food Safety and OH&S Standards.

POSITION FUNCTIONS

1.Manage the Store in accordance with Company Policies and Procedures to Brand Standard.

2.Responsible for execution of the Workplace Health and Safety - WHS System. Ensure they are, and employees under their control, are observing safe work practices, safety procedures and that any hazardous situations are rendered safe. Ensuring all incidents are reported to WHS Officer.

3.Ensure all employees are provided with the appropriate training and resources to perform their duties safely. The Store Manager has the responsibility and authority for safety over contractors, customers and other visitors when on company property.

4.Ensure that controls and procedures are implemented to protect the security of employees and company funds.

5.Promote the Company’s goods and services by implementing customer service standards within the restaurant. Ensure the whole restaurant team is focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality and Speed of Service.

6.Implement the recruitment and selection process of employees within the restaurant.

7. Ensure that employees follow correct maintenance procedures in accordance with the established maintenance roster and advise the Restaurant General Manager of any repairs or maintenance required within the store.

8. Report to the Area Coach any aspect of employee relations/performance.

9. Report to the Area Coach any aspect of customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the store.

10. Keep the Area Coach informed of any competitive activity that is likely to affect the trading results of the store.

11. Promote the Company values, acting as a role model and always providing leadership.

Essential Requirements:

1.Advanced Diploma or Diploma

2.Minimum of 2 years multi outlet retail or service industry experience at a supervisory level preferred.

3.Proven track record of On Target performance in Balanced Scorecard KPIs (or equivalent) with primary profit responsibility essential.

4.First Aid Certified: Apply First Aid – essential.

5.Ability to engage, lead and motivate employees to deliver on our service values

6.Sound communication and interpersonal skills.