Spare Parts Interpreter

1. $65-85k + super - Heavy equipment & crane parts (not automotive retail)
2. Mon-Fri 7am-3:30pm, free parking - Support major projects
3. Technical parts interpretation - Established commercial customers

Keep million-dollar cranes running. Source critical components for major construction projects where downtime costs thousands per hour. Technical parts role, not retail counter.

The Opportunity

Join a heavy equipment and crane specialist as Spare Parts Coordinator. You'll interpret technical parts, prepare quotes, and coordinate supply for construction and infrastructure projects across Australia and the Pacific. When equipment goes down, builders rely on your knowledge to get it back up fast.

This role is recruiting through Giide on behalf of our client.

1. Why This Role?$65-85k + super (based on experience)
2. Monday-Friday - stable weekday hours, no retail weekends
3. Heavy equipment focus - cranes, heavy equipment, loaders (not automotive retail)
4. Commercial environment - support major construction and infrastructure projects
5. Technical knowledge valued - parts interpretation, not just order-taking
6. Established customer base - builders, contractors, equipment operators who need urgent solutions
7. Pronto ERP system - structured processes and professional systems
8. Career development - training in heavy equipment systems and supplier management

What You'll Do

This is a commercially important position. When a crane is down on a major project, every hour costs thousands. Your technical accuracy and speed keep projects moving.

Daily responsibilities:

1. 40% Customer enquiries (phone/email) - interpret parts needs, identify components, provide technical advice
2. 25% Quoting & sales orders - prepare accurate quotes, process orders, confirm pricing with suppliers
3. 20% Backorder management - follow up urgent requests, expedite critical parts, manage customer expectations
4. 15% Logistics & warehouse coordination - freight documentation, goods receipting, dispatch support

You'll use:

1. Pronto ERP system (or similar) for purchasing, sales, stock control
2. Technical manuals and parts diagrams
3. Supplier portals and systems
4. Freight and logistics platforms

You'll work with:

1. Construction companies with equipment down on major projects
2. Equipment hire operators needing fast turnarounds
3. Infrastructure contractors across Australia and Pacific
4. Crane operators and heavy machinery clients
5. Internal warehouse and dispatch teams
6. Equipment suppliers and manufacturers

This is problem-solving, not transactional. Customers need the right part, fast, with accurate pricing.

Who We're Looking

For IDEAL CANDIDATE: 2+ years as Spare Parts Coordinator, Parts Advisor, or Parts Interpreter in heavy equipment, construction machinery, industrial equipment, or agricultural machinery.

ALSO WELCOME: Candidates from automotive parts (trade/commercial, not retail), equipment hire, building materials wholesale, or industrial supply with strong technical aptitude.

Must-haves:

1. Experience interpreting parts from diagrams, manuals, or part numbers
2. Strong with numbers - pricing accuracy is critical
3. Confident handling urgent customer requests professionally
4. Detail-oriented - wrong part = expensive delays
5. ERP system experience (Pronto highly regarded, but other systems acceptable)
6. Comfortable with phones and customer-facing communication

Highly regarded:

1. Heavy equipment or construction machinery parts experience
2. Understanding of construction/infrastructure project environments
3. Pronto ERP system knowledge
4. Forklift licence (can be obtained on the job)
5. Trade background or technical qualification

About the Business

Established heavy equipment and crane solutions provider servicing construction, infrastructure, and industrial sectors across Australasia. Known for technical expertise, reliable supply, and supporting major projects.

The reality:

1. 20+ years servicing heavy equipment industry
2. Purpose-built facility with structured warehouse and parts department
3. Major construction and infrastructure clients (private and public sector, infrastructure, high-rise, mining support)
4. Professional systems environment (Pronto ERP, structured processes)
5. Small, experienced parts team (4 people) - everyone pulls their weight
6. Low staff turnover - people stay because the work matters

The customers: Builders with cranes on major projects, equipment hire companies, infrastructure contractors. They value speed and accuracy over cheapest price. Most are repeat clients who know what they need.

The culture: No-nonsense, solutions-focused. When a customer calls with equipment down, the team moves fast. Everyone has ownership. You're trusted to make decisions.

What's Included

1. Salary: $65,000 - $85,000 + superannuation (heavy equipment experience commands top of range)
2. Hours: Monday-Friday (38-hour week, no weekends)
3. Employment: Permanent full-time
4. Leave: 4 weeks annual leave + personal leave + public holidays
5. Parking: Free on-site parking
6. Training: Heavy equipment systems training, Pronto ERP training (if needed), supplier relationship development
7. Environment: Professional parts department with warehouse access, not retail counter
8. Equipment: Dual screens, modern systems, proper workspace

Your Development Path

Months 1-3: Learn product range, Pronto ERP system, customer base, and supplier relationships. Shadow experienced team members. Handle standard enquiries with support.

Months 3-6: Manage urgent requests independently. Build supplier relationships. Develop technical knowledge across crane and heavy equipment parts.

Months 6-12: Become technical expert for specific equipment types. Handle complex parts interpretation. Train new staff. Manage key customer relationships.

12+ months: Deep technical expertise in heavy equipment systems. Potential progression to Senior Parts Coordinator, Purchasing Coordinator, or similar roles.

Why Heavy Equipment Parts? Different from automotive retail:

1. Commercial customers who understand parts costs
2. Technical complexity - you're solving problems, not scanning barcodes
3. Your knowledge directly impacts million-dollar projects
4. Relationships matter - repeat customers who value expertise
5. No retail weekend work or walk-in traffic

What makes this role matter: When you source the right hydraulic pump in 2 hours instead of 2 days, a $5M project stays on schedule. When you correctly interpret an obsolete part number, a crane gets back to work. Your accuracy and knowledge have real commercial impact.

You'll Thrive If You:

1. Like technical problem-solving and learning complex systems
2. Stay calm under pressure when customers have urgent needs
3. Value accuracy and take pride in getting details right
4. Enjoy being the expert people rely on
5. Want weekday stability in a commercial environment
6. Appreciate when your work has measurable impact

This won't suit you if:

1. You need low-pressure, slow-paced environments
2. Technical details and part numbers bore you
3. You prefer desk work with minimal customer interaction
4. You want retail hours or casual arrangements

Apply Now Submit your resume or call Giide for a confidential chat: ************

Giide is recruiting on behalf of our client. This s a Permanent position, Only those with rights to live and work in Australia will be considered.