Retail Store Manager

About Us

Purple May is a Melbourne-born fine jewellery brand specialising in bespoke jewellery, custom gemstone pieces, bridal collections and high-quality ready-to-wear jewellery. Our boutiques offer personalised customer service and a luxurious, client-focused retail experience — we value craftsmanship, beauty, and meaningful customer engagement.

If you are passionate about fine jewellery, attentive to detail, and enjoy leading a small team in a boutique environment — we want to hear from you.

Key Responsibilities

· Oversee all daily store operations, ensuring smooth functioning of the boutique.

· Lead, mentor and manage retail staff: recruit, train, supervise, schedule roster and support growth of team.

· Deliver outstanding customer service, providing expert guidance on bespoke, bridal and luxury jewellery — ensuring customer satisfaction, retention, and building client relations.

· Manage inventory, stock control, ordering, and visual merchandising — ensuring displays reflect the brand’s luxury image and jewellery presentation standards.

· Drive sales performance: set and communicate targets, monitor sales, track KPIs, analyse performance and implement strategies to meet or exceed targets.

· Maintain compliance with workplace policies, store procedures, and health & safety standards.

Key Selection Criteria / What We’re Looking For

· Proven experience in retail — ideally in jewellery, luxury goods, or fashion

· Strong leadership and people management skills: ability to motivate, coach, and manage a small team to deliver high-quality service.

· Excellent customer service skills and a polished, professional manner, with an understanding of luxury retail standards.

· Good organisational, communication and multitasking skills, with attention to detail — especially important for inventory control and jewellery presentation.

· Sales-driven mindset: comfortable with setting and achieving sales targets, analyzing store performance, and implementing improvement initiatives.

· Passion for jewellery, gemstones, luxury retail, and an appreciation for craftsmanship and bespoke customer experiences.

· Flexibility: showrooms may require rostered weekend or evening shifts depending on store hours (typical for boutique retail).

What We Offer

· A meaningful role in a boutique jewellery brand with a strong heritage and commitment to craftsmanship and customer service.

· Opportunity to lead a small team and contribute to store operations, sales performance, and customer experience.

· Employee discounts on fine jewellery, accessory privileges.

· Supportive and creative working environment, with close attention to detail and customer satisfaction.

· Competitive remuneration, with performance bonuses/commissions tied to sales — commensurate with experience and performance.