Regional Hospitality Manager

About IRT

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.  We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

We are seeking a Full-Time Hospitality Manager to lead and deliver exceptional hospitality experiences across our IRT Illawarra Aged Care Centres. This is an exciting opportunity to showcase your leadership and operational expertise in an aged care setting.

As the Hospitality Manager, you will be responsible for overseeing all Hospitality Services across our IRT Illawarra Aged Care Centres (William Beach Gardens, Five Islands, Marco Polo Unanderra, Tarrawanna, Marco Polo Woonona and IRT Woonona). 

You will lead a large team of dedicated staff and ensure all hospitality programs — including catering, cleaning, and laundry services (both internal and contracted) — are delivered to the highest standards of quality, safety, and satisfaction.

Your responsibilities will include but not be limited to:

•    Develop, monitor and continuously review the Hospitality Program within the Illawarra region and contribute to menu design by liaising with Central Production Kitchen and contracted catering services.
•    Responsible for developing, managing and monitoring the hospitality team performance at each of the 6 aged care centres
•    Work directly with local management teams to ensure the ensure effective and efficient operation of the Hospitality Program in line with IRT policies, procedures and standards
•    Integrate Hospitality Processes to our frontline staff ensuring the provision of an optimum level of service to all customers
•    Monitor, review and liaise with IRT cleaning and catering contractors ensuring compliance and provision of an optimum level of service to all customers
•    Responsible for managing all feedback and complaints related to hospitality, cleaning and laundry services
•    Develop, deliver, monitor continuous improvement across hospitality, cleaning and laundry streams
•    Develop, deliver, monitor and review Hospitality Annual Operational and Capital Budgets
•    Develop and maintain regular contact with new and existing customers and contractors
•    Ensure IRT hospitality processes are implemented and evaluated against the Aged Care Quality Standards self-assessment
•    Deliver education and mentoring to our hospitality employees 

To Be Successful You Will Have

•    A Certificate IV or above in food services, hospitality management or a similar discipline 
•    Previous experience leading or managing a hospitality team 
•    Previous experience in Residential Aged Care or knowledge of the industry
•    High-level interpersonal and communication skills (written and verbal)
•    Sound knowledge of the principles of catering, food safety and cleaning and laundry processes, with a focus on Residential Aged Care
•    Demonstrated understanding of Work Health and Safety, quality improvement and Hazard analysis and Critical Control Points (HACCP)
•    Demonstrated experience in budget development and financial control
•    Quality and Compliance auditing experience 

Benefits for You

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Birthday leave - relax and take a day off on us!
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

How to Apply

If you feel this is the right role for you, we’d love to hear from you! Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application. Or alternatively, please contact IRT Recruitment.

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.