Recovery Specialist
Wall Street Melbourne VIC 3004
Pay information not disclosed by advertiser
Key points we found
- Support customers who are behind on repayments and investigate their situations.
- Draft payment plans and follow-up communications while maintaining accurate records.
- Provide exceptional service and support customer accountability through clear communication.
- Work for a progressive and innovative Fintech company based in Toorak
- No financial experience required. Applicants from all backgrounds welcome!
- Amazing workplace culture, where you are supported and rewarded!
Looking to start a career in finance or credit resolution?
We provide full training, ongoing support and a fun, inclusive team environment. If you're a strong communicator, love solving problems, and enjoy getting to the root of an issue – we want to hear from you!
Come and join Australia's most open-minded lender, Bizcap!
Bizcap is the leading provider of fast and convenient business loans in Australia and New Zealand. With our simple online application process and unique approach to credit assessment, we cut out the mounds of paperwork and long wait times commonly associated with loans, ensuring businesses get access to cash in as little as 3 hours.
Since the company’s inception in 2019, Bizcap has helped more than 21,000 happy customers get the finances they need to take their businesses to the next level, funding more than $850 million in loans. With our award winning products and customer service, we are one of the foremost FinTechs in our field.
We know people are our most valuable asset and we're actively looking for great individuals to join our team, make an impact and most importantly love what they do!
Working at Bizcap means you’ll be part of a fast-paced work environment, where staff members are rewarded with trust and autonomy to perform their roles. Our colleagues are proactive, inquisitive and take ownership of their tasks, striving to maintain a high standard of performance.
We embrace diversity in our people and our thinking, providing a collaborative and respective workplace for all.
Why Join Bizcap?
- No experience needed – we’ll teach you everything you need to know!
- Structured onboarding and ongoing mentorship
- Clear career path with room to grow into senior or leadership roles
- Performance bonuses for hitting your goals
- Fantastic team culture – regular lunches, events, and celebrations
- Modern office in Toorak Village, close to public transport and great coffee
About the Role:
We’re expanding our Recovery team and looking for someone who loves problem-solving and clear communication. In this role, you’ll support customers who are behind on repayments, investigate their situation and work with internal stakeholders to help find solutions.
Unlike collections, this role is less phone-heavy and focuses more on investigation, documentation, and written communication. If you’re a clear writer, detail-oriented, and enjoy getting context to support decision-making – this is for you.
What You’ll Do:
- Review overdue loan accounts and gather key background information
- Draft payment plans, reminder notices, and follow-up emails
- Investigate missed repayments and work with brokers/internal teams
- Maintain accurate records and escalate complex cases
- Provide exceptional service while supporting customer accountability
Who We're Looking For:
- You're a strong communicator, especially in writing
- You're naturally curious and love getting to the bottom of things
- You're confident using systems and learning new tools
- You can stay calm under pressure and think on your feet
- You don’t need finance experience – just the right mindset
No prior financial services or recoveries experience is required. We welcome candidates from all walks of life, including hospitality, retail, customer service and admin backgrounds.
Awards & Recognition:
2024 Certified as a 'Great Place to Work'
2023 Finalist – FinTech Australia: Best Workplace Diversity
2023 Female FinTech Leader of the Year
2022 Winner - WeMoney Awards: Best for Small Business Loans
2022 Winner - WeMoney Awards: Outstanding Customer Services – Business Loans
2022 Finalist - WeMoney Awards: Best Innovation in Business Lending
2021 Finalist - FinTech Australia: Employee Culture and Diversity
2020 Finalist - FinTech Australia: Emerging Fintech Organisation of the Year
2020 Finalist - FinTech Australia: Excellence in Business Lending
2020 Finalist - My Business: FinTech Business of the Year
Ready to take your next step in a fast-moving, people-first FinTech?
Apply now and let’s grow together.
Please note, due to the anticipated volume of applications, only shortlisted candidates will be contacted.
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