Process Transformation & Automation Lead - $120k + super

You will play a key role in a major digital transformation project already underway, responsible for ensuring it delivers against our business requirements and built to support where the business is heading next. The team includes a part-time Technical Project Manager who owns delivery coordination, while you will be responsible for the 'how'—mapping our processes, identifying automation opportunities using cutting-edge AI, and ensuring our staff and contractors are expertly trained.

You won't be operating in isolation — but you will be expected to bring strong technical and process judgement, make decisions confidently, and communicate clearly at a senior level.

Key Responsibilities:

Process Mapping & Deep Discovery

• Conduct deep-dive discovery sessions to map 'As-Is' processes across clinical, administrative, and growth teams.
• Develop clear, visual 'To-Be' process maps that integrate new system capabilities and automation.
• Analyse operational data to identify high-impact automation projects that reduce manual effort and human error.

Automation & AI Implementation

• Design and build automated workflows using AI tools (LLMs, Claude etc.) and integration platforms (Zapier/Make) to streamline the business.
• Stay on the absolute cutting edge of AI developments, proactively implementing new tools that give a competitive advantage.

Knowledge Management & Training

• Own and maintain the Knowledge Base, ensuring it is the single source of truth for all operational processes.
• Develop and lead training programs for staff and contractors, ensuring high adoption of new systems and automated workflows.

Quality Assurance (QA) Frameworks

• Design robust QA processes and checklists for Team Leads to implement, ensuring quality remains high as we automate.
• Monitor process health through data, iterating on solutions to ensure they meet clinical and business standards.

Qualifications and Skills

Essential

• 4+ years of experience in process improvement, digital transformation, or operations management.
• Proven ability to map complex processes and translate them into simplified, automated workflows.
• Advanced proficiency with AI productivity tools and a deep curiosity for emerging tech.
• Experience in Knowledge Management—building and maintaining internal 'Source of Truth' documentation.
• Strong training and communication skills; able to influence and educate both technical and non-technical stakeholders.

Desirable

• Experience in Healthcare.

If you are looking to a rapidly growing organisation, future develop your AI skills and establish your career. Please apply online or directly to [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.