Office Manager

About Us

Associations Forum is a leading member-based organisation supporting associations, charities and not-for-profit organisations across Australia and internationally. We deliver membership services, events, conferences and professional support programs to over 500 member organisations.

About the Role

We are seeking an experienced Office Manager to organise, coordinate and oversee the administrative operations of our office.

This role is responsible for ensuring the efficient functioning of office systems, supporting staff across departments, and maintaining high standards of administrative, financial and operational performance.

Key Responsibilities

Office Operations & Systems

1. Plan, organise and review office administrative systems, procedures and service standards
2. Develop and implement efficient workflows to support membership services, events and internal operations
3. Manage office records, databases and document control systems

Resource & Staff Coordination

1. Allocate office resources including staff, workspace and equipment
2. Assign work tasks and monitor performance of administrative staff
3. Support recruitment, onboarding, training and performance management of office personnel

Financial & Administrative Management

1. Oversee office accounts, invoicing, expense tracking and financial record keeping
2. Coordinate payroll support and administrative budgeting processes
3. Ensure accurate reporting and compliance with internal procedures

Stakeholder & Internal Coordination

1. Liaise with management, event teams and membership services staff to ensure smooth operations
2. Facilitate communication between departments to resolve operational issues
3. Support coordination of administrative aspects of events and member services delivery

Compliance & Office Maintenance

1. Ensure compliance with workplace health and safety (WHS) requirements
2. Maintain office equipment, supplies and vendor relationships
3. Ensure operations comply with relevant legislation, policies and organisational standards

Requirements

1. Diploma or higher qualification in business administration, management or related field
2. Minimum 2–3 years’ relevant experience in office management or administration
3. Demonstrated experience in supporting membership services, events, conferences and professional support programs within an administrative or operational capacity
4. Strong organisational and leadership skills
5. Experience supervising administrative staff
6. Sound knowledge of office systems, financial administration and compliance requirements
7. Excellent communication and problem-solving abilities

Why Join Us

1. Work with a respected organisation in the not-for-profit sector
2. Diverse role across operations, events and membership services
3. Collaborative and supportive team environment
4. Opportunity to contribute to organisational growth and efficiency

How to Apply

Please submit your CV and cover letter addressing the selection criteria.