Manager Customer Experience
Public Sector People Sydney NSW 2000
Key points we found
- Drive strategic transformation and deliver exceptional customer experiences.
- Lead the development and implementation of customer-centric systems and digital platforms.
- Partner across Council departments to embed collaborative and consistent service delivery.
Manager Customer Experience
Location: Randwick, NSW
Salary: $215,000 TRP
Work Type: Full Time, Fixed Term (3-year Project-based Contract)
Public Sector People on behalf of Randwick City Council
Drive strategic transformation and deliver exceptional customer experiences at a progressive metro Council.
Public Sector People are proud to be partnering with Randwick City Council to recruit a dynamic and visionary Manager Customer Experience. This is a unique opportunity to champion a customer-first approach across all Council touchpoints, developing integrated systems and fostering a collaborative culture that enhances community connection and service excellence.
About the Role:
Reporting to the Director Corporate Services, you will be responsible for:
- Shaping strategic direction as part of the Council’s Leadership Team
- Leading the development and implementation of customer-centric systems and digital platforms
- Coaching teams to ensure community members receive responsive and accurate service
- Using data, analytics and feedback to design tailored engagement strategies
- Partnering across Council departments to embed collaborative and consistent service delivery
- Driving continuous improvement and innovation in all areas of customer experience
What You’ll Bring:
- Degree qualifications in business, customer service, administration, or significant experience in leading complex customer service environments
- Experience resolving high-stakes customer issues in a complex setting
- High-level strategic planning and budgeting skills
- Expertise in interpreting data and insights to guide decision-making
- Strong leadership presence and values-aligned decision-making
- Demonstrated experience in managing transformational change and embedding a culture of service excellence
Why Randwick?
- Champion innovation and community-centred service in a high-impact leadership role
- Join a forward-thinking Council with a strong commitment to continuous improvement
- Shape the future of local government customer experience
- Collaborate with a progressive and inclusive leadership cohort
Ready to lead a customer-first transformation at one of Sydney’s most innovative LGAs?
Reach out to Esme Lynch at Public Sector People on 0413 282 765 today. Alternatively, please email [email protected].
Applications must be submitted online by 11:59pm, Monday 7th July 2025.
Please note, recruitment activity will commence prior to the closing date.
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Public Sector People
We have over 10 years’ experience recruiting in the public sector, focusing on delivering temporary, contract and permanent solutions. We put trust at the heart of our entire process. From taking a brief with a client, meeting a candidate, arranging interviews, managing the onboarding process and keeping in touch, we measure success on whether we’ve done right by you.
At our offices in Melbourne, Sydney and Brisbane, our team of recruitment experts prioritise people to find the right job, for the right person at the right time. We place candidates in roles across Victoria, New South Wales, Queensland and the ACT.