ICT Business Analyst
Traveller Inspired Pty Ltd. Rhodes NSW 2138
Key points we found
- Map, analyse and document current business processes, systems, and workflows.
- Identify inefficiencies and suggest improvements, particularly in automation and reporting.
- Recommend and implement digital tools and integrations that align with business goals.
Title
ICT Business Analyst
Salary
85 k annually
Work hours
38 hours a week
About Us
Enspired+ is a marketing agency based in Sydney, working closely with businesses in the travel and lifestyle industries. We specialise in email marketing, digital campaigns, paid advertising, PR, and strategic brand consulting. Over the past year, we’ve partnered with several high-profile clients and are now focused on building on this momentum to scale sustainably.
We collaborate directly with in-house marketing teams to strengthen their strategy, streamline operations, and create meaningful connections with their audiences. As we enter our next phase of growth, we’re investing in smarter systems and internal structures to better support our team and clients – and that’s where this role comes in.
We are now seeking a full-time ICT Business Analyst to help us structure and optimise our systems and processes to support sustainable growth and serve more clients with even greater impact.
About the Role
This newly created full-time position will play a central role in the next stage of our agency’s growth. You’ll work across operations, digital tools, and internal processes to identify areas of improvement, lead system integrations, and support smarter ways of working. Your insights and solutions will enable our team to focus more on creative work and client delivery, with less friction and more clarity.
This role is ideal for someone who’s experienced in business analysis and wants to apply their skills in a dynamic, creative agency environment.
Key Responsibilities
- Map, analyse and document current business processes, systems, and workflows
- Identify inefficiencies and suggest improvements, particularly in automation and reporting
- Recommend and implement digital tools and integrations that align with business goals
- Lead the optimisation and configuration of tools like ClickUp, Slack, CRM, and digital and marketing platforms
- Set up performance dashboards and reporting frameworks to support data-led decisions
- Manage internal projects related to system upgrades, integrations, and process improvements
- Create clear documentation and conduct internal training for new processes and tools
- Translate business needs into functional specifications for system and tool enhancements
- Act as a key support for the team on troubleshooting and tech-related issues
About You
- Bachelor’s degree in IT, Business Analysis, or a related field
- 1–2+ years’ experience in a similar role, preferably in a digital or creative agency
- Strong understanding of digital systems, automation, CRM platforms, and workflow tools
- Confident working both independently and collaboratively
- Excellent communication and documentation skills
- Ability to translate complex processes into simple, actionable steps
- Passion for problem-solving and improving systems
- Familiarity with platforms like ClickUp, Slack, Google Workspace, and marketing analytics tools is a plus
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