ICT Business Analyst

Our client is a South Australian-based transport and crane truck hire business, providing reliable lifting, logistics, and freight solutions across Adelaide and surrounding regions. The business operates a modern fleet and delivers services ranging from general freight to oversized and specialised transport solutions.

Due to continued growth and increasing operational complexity, an opportunity has arisen for an experienced ICT Business Analyst to support system optimisation, digital transformation, and operational efficiency improvements.

The current customer booking process is heavily reliant on manual communication, with customers required to submit service requests via phone or email. This is followed by customised quotation preparation and multiple rounds of follow-up communication to confirm key booking details such as service time, location, and resource requirements.

This manual workflow is time-consuming, inefficient, and increasingly difficult to manage as demand grows. With ongoing expansion and increasing service complexity, the existing process is no longer sustainable and is limiting operational scalability.

To address these challenges, the role will focus on designing, developing, and implementing an integrated online booking system to streamline operations and enhance customer experience.

Key Responsibilities

1. Analyse current business processes, including logistics operations, fleet management, dispatch systems, and service delivery workflows;
2. Assess the existing operational environment to identify business needs, challenges, and opportunities for improvement;
3. Design and implement automation solutions for customer booking and quotation processes;
4. Streamline dispatch operations and service coordination to improve workflow efficiency;
5. Reduce manual administrative workload through digital solutions and system optimisation;
6. Improve accuracy, consistency, and management of customer and service data;
7. Develop and implement a customer self-service platform aligned with operational requirements;
8. Participate in management meetings to support strategic planning and organisational scalability;
9. Identify inefficiencies and recommend system and process improvements;
10. Gather, analyse, and document business and functional requirements for IT systems;
11. Manage and enhance the company website, including implementing new features and improving functionality;
12. Support integration of operational systems such as dispatch platforms, fleet tracking, CRM, and invoicing systems;
13. Perform data analysis and reporting to support decision-making and business strategy;
14. Assist with system testing, implementation, deployment, and user training;
15. Monitor system performance and recommend continuous improvement initiatives.

What you should have:

1. Bachelor’s degree or higher qualification in Information Technology, Business, or a related field;
2. Minimum of two (2) years’ relevant experience as an ICT Business Analyst or in a similar role;
3. Strong analytical and problem-solving skills with high attention to detail;
4. Excellent communication skills with the ability to engage stakeholders across all levels;
5. Practical knowledge of website technologies, including HTML and related concepts;
6. Experience in business process mapping, requirements gathering, and system implementation;
7. Exposure to logistics, transport, or operations-focused environments is highly desirable;
8. Strong stakeholder management skills with the ability to translate business needs into technical solutions.

What We Offer

1. Competitive salary package;
2. Opportunity to contribute to a growing and evolving business;
3. Exposure to end-to-end digital transformation projects;
4. Supportive and collaborative team environment.

How to Apply

Please submit your CV along with a cover letter outlining your relevant experience.