Desktop Administrator

• Opportunities to make discounted purchases on a great range of products. 
• Based at Silverwater, street parking available. 
• Experience working within a diverse, unique, and successful global organisation.

As one of Australia’s largest retailers of lifestyle products, with more than 300 complexes worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence. 

About the role  

Reporting to the User Services Manager and based onsite between the corporate offices in Silverwater and Homebush West, this is a hands-on role within a close-knit IT Operations Team where you’ll troubleshoot, problem-solve, identify continuous improvements and continually grow your existing skills as a Desktop Administrator while supporting users across the business.

You will also;

• Provide responsive end-user support and remote troubleshooting to resolve issues related to laptops, desktops, mobile devices (including mobile phones and scanners), printers, and in-house or out of the box software.
• Support and maintain systems including Windows 11, Microsoft Office Suite, Microsoft 365, Active Directory, SCCM, ServiceNow Ticketing System, Point of Sale System.
• Work with cross-functional teams to ensure timely resolution of end user issues and continuously achieve high end user satisfaction levels meeting SLAs’.
• Demonstrate an understanding of enterprise level LAN and WAN environments.
• Identify opportunities to improve processes and contribute to continuous improvement initiatives.
• Document solutions, update knowledge articles, and contribute to team-wide knowledge sharing.

About you  

As a Desktop Administrator, you will be responsible for providing Level 2 support across hardware, devices, peripherals and desktop environments, working closely with end users, internal IT teams and external vendors.

You will also have;

• Experience resolving complex Level 2 technical issues across hardware, devices, peripherals, and desktop environments.
• Strong working knowledge of Microsoft technologies, networking fundamentals, and cybersecurity principles.
• Ability to build strong relationships and collaborate with internal teams and external partners.
• Excellent written and verbal communication skills.
• Relevant IT certifications (e.g., ITIL) or equivalent industry experience.

This opportunity will provide: 

• Salary packaging and novated leasing options for eligible employees.
• Professional development and career progression.
• Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
• A supportive team environment that celebrates diversity and promotes a healthy work and family life balance. 
• Opportunities to make discounted purchases on a great range of products and services.

Please note that only people with the right to work in Australia should apply for this position.  

Recruitment Agencies – thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we will be in touch.