CX Technical Leader

CX Technical Leader – Collaboration Solutions

About Our Client
Our client is a globally renowned consulting powerhouse, operating across multiple sectors including technology, telecommunications, government, and enterprise services. With a presence in over 170 countries and a workforce exceeding 300,000 professionals, they are recognized for delivering cutting-edge digital transformation solutions. Their reputation is built on innovation, excellence, and a commitment to helping clients achieve meaningful outcomes through technology. This is your chance to join a team that is shaping the future of customer experience and enterprise collaboration on a global scale.

About the Role
As a CX Technical Leader, you will play a pivotal role in driving the adoption of modern collaboration technologies for high-profile clients. This is a strategic, hands-on leadership position within a fast-growing customer experience division. You will:

• Lead end-to-end solution design and delivery for Cisco Collaboration technologies.
• Engage directly with senior stakeholders to understand business goals and translate them into technical solutions.
• Guide future-state architecture discussions and drive process transformation and automation.
• Lead and mentor a delivery team while maintaining strong client relationships.
• Support pre-sales activities and contribute to solution architecture and design documentation.

This role is based in Canberra, ACT, and requires on-site presence 4 days per week. NV2 clearance or higher is mandatory.

The Successful CandidateTo thrive in this role, you will bring:

• 10+ years of experience in Cisco Collaboration technologies, including applications, hardware, and protocols.
• A proven track record in delivering complex projects and managing multiple technical workstreams.
• Strong consulting skills with the ability to influence and advise senior stakeholders.
• Expertise in networking, UC applications, virtualization, and scripting (DEVNET).
• Excellent communication skills—written, verbal, and presentation.
• Relevant certifications such as CCIE, CCNP, CCNA, or DEVASC are highly desirable.
• A proactive, passionate, and collaborative mindset with a commitment to continuous learning and innovation.

What’s On Offer
This is a rare opportunity to join a prestigious consulting firm and work with leading-edge clients across government and enterprise sectors. You’ll benefit from:

• Competitive contracting rates
• Access to world-class technology and tools
• A collaborative environment with talented peers and visionary leaders
• Ongoing learning and development opportunities
• The chance to make a tangible impact on digital transformation initiatives at scale

Why partner with Whizdom?
We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different! The Whizdom way:

• We pay our contractors same day you submit your timesheet!
• We are Level 3, DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles. We’ve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
• We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.

Our team of talented people are passionate about your experience, doing the right thing always, with a focus on your long-term career goals. We even give you a best in industry merch pack! Even if this role isn’t the exact fit for you we would love a chat, contact us to find out more!