Customer Service/Call-Centre Representative (New Client Enquiries)
AFL Recruitment Sydney NSW 2000
Pay information not disclosed by advertiser
Key points we found
- Serve as the first point of contact for new clients via phone.
- Conduct initial fact-finding and allocate solicitors to assist clients.
- Provide administrative support to lawyers as needed.
Customer Service/Call-Centre Representative-New Client Enquiries (Law Firm)
**Do you have top customer-service skills+ phone/call-centre experience?** Stimulating+Fulfilling. 1st-Class law firm. Exciting future. Warm+Family-like culture/values. $45,000-$75,000. Sydney-West.
YOUR NEW EMPLOYER
Our client is a highly impressive multi-award winning modern, forward-thinking, nimble, young, vibrant +close-knit multi-disciplinary law firm that is undergoing exponential GROWTH.
YOUR NEW ROLE
As a key valued member of the winning close-knit New Client Enquiries team (3) , you will love the variety and responsibility of being the FIRST professional contact for all new incoming clients (via the phone).
You will enjoy doing an initial 'fact-find' (asking relevant questions), attending to their initial queries, making a preliminary assessment, allocating solicitor/s who are best suited to help them and arranging client-solicitor meetings.
Occasionally, you may also provide back-up administration support to lawyers.
WHAT’S IN IT FOR YOU?
- Your future is BRIGHT- perfect timing as the firm undergoes ongoing success+exponential growth!
- Heaps of variety+ interesting cases to STRETCH+GROW yourself;
- All training provided+ non-stop learning/ career development -learn from the best;
- Valued+Accepted+Appreciated- clients and staff are treated like FAMILY-not a mere number;
- People+Relationship focused culture;
- Make friends+ have fun with your colleagues-supportive, encouraging friendly+ positive team;
- Caring+Generous boss (who loves to spoil+reward high performing staff).
WHO YOU ARE
We are interested in hearing from you if you:
- have minimum 18 months OR more experience working in a busy phone-based customer service role (eg in a call-centre, receptionist, client enquiries) in any industry;
- are a real 'PEOPLE' person with proven outstanding customer-service skills, are patient and empathetic (essential);
- have clear communication+ warm +friendly professional PHONE manner+ high attention to detail (essential);
- thrive in a busy, high-volume and fast-paced environment (essential);
- have strong MICROSOFT OFFICE (word, excel, outlook) + fast typing/data entry speed (minimum 55-60wpm)
- have a genuine keen interest in the legal industry+ are hungry to progress your career with a 1st-class law firm.
REFERENCE: MARIA YUN (**********)
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