Customer Experience Manager

Our client is a global luxury retailer renowned for exceptional customer experiences within a beautifully designed boutique in the heart of Leederville. Known for personalised styling, attention to detail and making every client feel valued, the brand has built a strong presence in the high-end market. Supported by a passionate team and international collaboration, they deliver a seamless experience that blends elegance, expertise and outstanding service.

Customer Experience Manager - Luxury Retail Leadership

This is a rare opportunity to step into a global luxury brand as a Customer Experience Manager, where you'll combine inspirational leadership, sales performance and styling expertise in a beautifully designed showroom environment.

This role requires a highly capable retail leader who thrives in busy, consultative environments, with the ability to manage large collections and extensive ranges while leading a team to deliver exceptional client experiences. You'll guide a passionate team, manage high-profile client appointments, and ensure sales performance and operational excellence remain front of mind.

What's in It for You

* Work/Life Balance: Full-time leadership role with a flexible roster, including one weekend day off per week.
* Global Training: Induction and training held in the USA at their flagship headquarters, with ongoing luxury retail development in Australia.
* Premium Environment: Work within a beautifully designed showroom representing a globally respected luxury brand.
* Career Growth: Join an international business that values leadership, expertise and long-term career development.

Key Responsibilities

* Lead and Inspire: Drive a high-performing culture by coaching, mentoring and developing a passionate retail team.
* Sales Performance: Lead from the front in a consultative sales environment, recognising opportunities to maximise revenue and exceed KPIs.
* Customer Experience: Deliver personalised styling consultations and guide clients through important purchases with confidence and care.
* Operational Leadership: Manage large product collections and showroom displays within a fast-paced environment while ensuring smooth daily operations.
* Global Collaboration: Partner with international leadership teams and participate in immersive brand training at a flagship showroom overseas.

What We're Looking For

* Senior Retail Leadership Experience: Proven experience leading teams in premium or high-volume retail environments.
* Consultative Sales Strength: Confident in guiding clients through considered purchasing decisions while delivering exceptional service.
* Operational Expertise: Experience managing large product ranges, collections and stock in a busy showroom environment.
* Sales-Driven Leadership: Demonstrated ability to drive sales performance, coach teams and achieve commercial outcomes.
* Professional Presence: Polished communication skills with the ability to build strong client relationships and lead by example.

This is more than a management role. It's an opportunity to step into a high-profile leadership position within luxury retail, shaping the customer experience while leading a talented team in a dynamic showroom environment.

If you're passionate about leadership, styling, consultative sales and retail excellence, this could be your next exciting career move.

To apply online, please click on the apply button.

Alternatively for a confidential discussion please contact Sophie El Atam on 0416 482 284 or [email protected] quoting the reference number above.

Note: Not all our current vacancies are listed on job boards. Check out our Frontline Retail website for a complete listing

www.frontlineretail.com.au

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