Clinical Office Manager
The Thirty Two Gold Coast
Key points we found
- Oversee daily operations of a premium cosmetic and dental clinic.
- Manage administrative and clinical systems to ensure efficient service delivery.
- Lead and develop a high-performing team while ensuring exceptional patient experiences.
About The Thirty Two
The Thirty Two is a premium cosmetic and dental clinic located on the Gold Coast, known for delivering exceptional results and a luxury patient experience. We combine advanced clinical expertise with a refined, boutique environment, ensuring every patient journey is seamless, comfortable, and personalised.
About the Role
We are seeking a highly organised and polished Clinical Office Manager to oversee the daily operations of our clinic. This pivotal role requires a professional who can lead with confidence, uphold high standards, and ensure an exceptional experience for every patient from arrival to follow-up care.
Key Responsibilities
- Planning, organising, directing, and coordinating the administrative and operational activities of the dental practice
- Developing, implementing, and reviewing administrative and clinical systems, policies, and procedures to ensure efficient service delivery
- Assigning work, supervising, and supporting administrative and clinical support staff, including involvement in recruitment, training, and performance management
- Managing and coordinating appointment scheduling systems, staff rostering, and allocation of treatment rooms and resources
- Overseeing financial administration, including billing, invoicing, EFTPOS transactions, and private health insurance claims processing
- Maintaining business records, patient records, and administrative systems, ensuring accuracy, confidentiality, and compliance with relevant legislation
- Liaising with dental practitioners, healthcare professionals, suppliers, and service providers to support business operations
- Monitoring and maintaining stock control systems, including procurement of dental and office supplies
- Ensuring compliance with workplace health and safety legislation, infection control standards, and industry regulations
- Coordinating human resource functions, including onboarding, payroll support, and staff performance processes
- Contributing to operational planning, continuous improvement initiatives, and problem-solving within the practice
- Providing support in clinical operations, including dental assisting duties where required
About You
- Proven experience in a dental, cosmetic, or medical practice management role
- Strong understanding of private practice operations, including billing and health fund processes
- Impeccable presentation and communication skills
- A natural leader with the ability to motivate and develop a high-performing team
- Exceptional organisational skills and attention to detail
- A passion for delivering outstanding client service in a premium environment
What We Offer
- Competitive salary package reflective of experience
- Work in a modern, luxury clinic environment
- A supportive, professional, and high-performing team culture
- Opportunities for career growth within a premium brand
How to Apply
If you are passionate about excellence and thrive in a high-end clinical environment, we would love to hear from you. Please submit your resume and a cover letter outlining your experience and suitability for the role.
The Thirty Two is an equal opportunity employer and welcomes applications
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