Casual Future Student Contact Officer

ABOUT THE ROLE
As a casual Future Student Contact Officer, you will play a vital role in connecting with prospective students and supporting them on their journey to study at JCU. You’ll use a range of communication methods — including phone calls, emails, SMS and chats — to engage and guide future students.

Your key responsibilities will include:

• Communicate with people of all ages to encourage, motivate and inspire them to commence, continue and complete their studies successfully.
•  Support the Domestic Admissions team by delivering lead management and engagement services.
• Contribute to the achievement of JCU’s domestic student enrolment targets.
• Act as a key first point of contact for prospective students.
• Provide accurate, timely and culturally appropriate information and advice.
• Deliver high standards of customer service in line with JCU policies and procedures.
• Ensure professional and efficient handling of all student interactions.
• Maintain accurate and compliant records of all engagement activities.
• Uphold data integrity standards to support informed decision-making.

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Click the blue 'Apply' button on this page.
2. Follow the prompts to create a user account.
3. Complete the application form in full and submit.

For any enquiries about the process, please contact Jarrod - [email protected]

If you are experiencing any issues with the Apply link from an external job board, please apply directly via our Careers Page.

IMPORTANT INFORMATION

As a casual employee your employment will be on a casual basis, as required and there is no firm advance commitment to ongoing, regular, or an agreed pattern of work during the engagement. The casual engagement may be terminated by either party, as detailed in Clause 30, Notice Period, of the JCU Enterprise Agreement 2022. Your hours and engagement will be determined by mutual agreement between yourself and your supervisor with a maximum of up to 36.25 hours to be worked per week.

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