Assessment Officer - In Home Care

Assessment Officer – In Home Care

Full-time – Contract until June 2027

Various Sites, VIC

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness​. ​

About the role:

The Assessment Officer role at Baptcare primarily involves conducting initial assessments and annual reviews for in-home care customers. The main responsibilities include:

• Completing comprehensive assessments for new customers to determine service eligibility and required care plans
• Performing in-home visits following protocols to assess customers respectfully and timely
• Managing entire customer onboarding process from referrals to service scheduling
• Thoroughly documenting assessments per guidelines across relevant systems
• Liaising with customers to clearly explain available services
• Handling administrative tasks and escalations related to customer assessments
• Ensuring accurate and up-to-date customer documentation

The role requires excellent assessment skills, professionalism in home visits, strong documentation abilities, and effective communication with customers about care services. The Assessment Officer is crucial in determining appropriate care plans and facilitating seamless service delivery for new in-home care customers.

About You

As an experienced professional, you possess a proven capability to perform assessments accurately, both during home visits and over the phone. Your attention to detail and efficiency enable you to consistently meet set deadlines, ensuring a seamless experience for clients.

To thrive in this role, you should possess:

• Minimum Certificate III in Aged Care or equivalent
• Ability to use computer-based accounting and finance systems
• Willingness to take responsibility and accountability for one's own work
•  Ability to work without supervision
•  Proficiency in using Microsoft Office Suite
• A positive can-do attitude with good problem-solving skills
• Strong written and verbal communication skills with the capacity to maintain the personal dignity and confidentiality of all customers and their representatives

For You

Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders. 

Further, the successful candidate will receive:

• A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
• Hybrid working arrangements.
• Access to confidential counselling and support services.
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

How to Apply

To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications.

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.
• Must have a Driver’s license and reliable vehicle.

If you require support with the application process, please contact Eman Elhessny on [email protected]

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs. 

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected. 

Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.